Effective September 14, 2026 1. YOUR 30-DAY RETURN WINDOW You may return an item for a refund within 30 days of the delivery date, provided the conditions below are met. This policy is posted in accordance with New York General Business Law Section 218-a. 2. CONDITION OF RETURNED ITEMS To be refunded in full, an item must be: - unused and undamaged, - in its original packaging with the setup card intact and unused, - complete, including any accessory shipped with it. Important: if the one-time setup link on the setup card has already been used, the band has been claimed and bound to an account. We can still accept the return, but we will deduct an $8 restocking fee to cover reprogramming and a replacement setup card. Contact us before returning a claimed band so we can confirm the deduction in writing. 3. ITEMS WE CANNOT ACCEPT - Items returned more than 30 days after delivery. - Items that have been cut, resized, marked, or physically modified. - Items damaged by misuse or by exposure to solvents. - Free promotional items. 4. HOW TO START A RETURN Email cardlynfcscanner@gmail.com with your order number and the reason for the return. We will reply with a return address and a return reference. Do not send an item back before you have that reference — unannounced returns can be delayed or lost. 5. WHO PAYS RETURN SHIPPING Faulty item, wrong item, or item damaged in transit: we pay. We will send you a prepaid label or reimburse your postage on receipt. Change of mind: you pay. Original shipping charges are not refunded. We recommend a tracked service. Until the item reaches us it is your responsibility, and we cannot refund a return we never receive. 6. REFUNDS Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to the original payment method within 7 business days of receipt. Your bank or card issuer may take a further 3-10 business days to post the credit. If we cancel your order before dispatch, we refund in full, promptly. 7. FAULTY OR DAMAGED ON ARRIVAL Contact us within 14 days of delivery at cardlynfcscanner@gmail.com with your order number and a photograph of the fault. We will replace the item or refund you in full, including original and return shipping, at your choice. 8. WRONG ITEM SENT If we sent the wrong item, we pay all shipping in both directions and will send the correct item as soon as the wrong one is on its way back, or refund you in full if you prefer. 9. EXCHANGES We do not process direct exchanges. Return the item for a refund and place a new order. 10. LOST OR UNDELIVERED PARCELS If tracking shows no movement for 10 business days, or shows delivery to an address you did not order to, contact us and we will open a claim with the carrier. If the parcel is confirmed lost we will reship or refund at your choice. If tracking shows the parcel was delivered to the address you gave and it is missing after that, we will help you file a carrier claim, but we cannot refund a parcel the carrier has confirmed as delivered. 11. CONTACT cardlynfcscanner@gmail.com